Agents Answer with a Smile! For 47 years our management team has ingrained to our staff “Put a smile in your voice”. The tone, inflection, volume and rhythm in your voice sets the stage for the call. Speaking in a friendly, warm, compassionate manner encourages callers to be friendly and open in response. When you…
Happy 25th Work Anniversary Pete! Today we celebrate and congratulate Pete on his 25 year work anniversary. Pete joined Kelley’s staff in 1990. He started out as one of Kelley’s Sales Representative for the Tri-Cities and Yakima area. Pete transferred from sales to technician and has made the Tri-Cities his home. Pete has so many…
An Attorney Answering Service can add credibility and flexibility when you employ them to field your firm’s calls. How you ask? An answering service handles overflow, weekend and holiday calls. Wouldn’t it be nice to allow your office staff the ability to complete a polite professional conversation? What happens to new clients when your staff…