Redundancy and your Answering Service. Answering Services, Call Centers & Virtual Receptionist Services are in the business of providing your customer’s service when your regular staff is unavailable. Most services are available 24/7/365. What protocols are in place when an unexpected outage or disaster happens? It is important to know if your service provider has…
Welcome New Employees Eva, Jocelyn & Mariana! In the past three months Kelley’s has welcomed three new bilingual agents to our answering service division. Kelley’s trains its staff on professionalism and courtesy to client’s, callers and fellow staff members. Each of our new employees takes HIPAA training when first hired on, along with a month…
Happy 26th Work Anniversary Pete! Today we celebrate and congratulate Pete on his 26 year work anniversary. He joined Kelley’s staff in 1990. He started out as one of Kelley’s Sales Representative for the Tri-Cities and Yakima area. He transferred from sales to technician and has made the Tri-Cities his home. Pete has held many…
Answering Service for Towing Companies When a customer is in crisis mode because they are having car trouble they expect to talk to someone right away. Your customers want to be able to reach you quickly and not have to wait for a response. Nothing irritates a customer more than having to wait to talk…