Answering Service for Funeral Home. When a family is dealing with a death the last thing they want to worry about is getting a voicemail when they are trying to call a funeral home. Having to wait for a return call only adds more stress and confusion to a grieving family during their difficult time.…
Live Answer Versus Prescreening Callers. At Kelley’s TC we typically have two types of clients. Those who want all calls answered as soon as possible with a “Live” representative. Those that want their calls screened prior to getting a “Live” representative. What are the advantages of each? And what is right for your clientele? A…
Holiday Telephone Coverage It’s that time a year again; the holidays are right about the corner. They come one right after the other, and without proper planning they can cause problems with your customer service process. This year almost all of them are going to fall on a weekend. Veterans Day: Friday November 11 Thanksgiving:…
Happy Anniversary Yvonne! Kelley’s would like to thank and congratulate Yvonne on her 3 year work anniversary. Yvonne is such an asset to our team. She recently accepted one of our team lead agent positions in our Kelley’s Answering Service division. She is always polite and courteous to the callers, clients and her fellow employees.…