Answering Service for Domestic Violence & Crisis Response Agencies The Social Services industries that specifically meet the needs of those in crisis have three major required communication elements: timeliness, sensitivity & accuracy. Your company, employees and volunteers are expected to portray all of these characteristics all the time, especially nights and weekends. Often times your…
Holiday Phone Coverage It’s that time a year again; the holidays are right about the corner. They come one right after the other, and without proper planning they can cause problems with your customer service process. • Thanksgiving: Thursday November 23rd • Black Friday: Friday November 24th • Hanukkah: Begins Tuesday December 12 and ends…
Welcome Employee’s Karina, Lorena & Deihsi! In the past six months Kelley’s has welcomed three new bilingual agents to our answering service division. Kelley’s trains its staff on professionalism and courtesy to client’s, callers and fellow staff members. Each of our new employees are HIPAA trained when they’re first hired, along with a month long…
Pest Control Exterminator Answering Service Virtual Receptionist Services Do you find yourself missing calls while on a job? Owning a Pest Control or Exterminator business keeps you out of the office most of the day, making it hard to always be able to answer the phone. Over half of business transactions take place with a…
Answering Service for Veterinarians & Animal Control. When a customer is in crisis mode because they are having trouble with their animals they expect to talk to someone right away. Your customers want to be able to reach you quickly and not have to wait for a response. Nothing irritates a customer more than having…