Kelley's Tele-Communications

About Kelley's

Family Owned & Operated Since 1968

About Kelley’s Tele-Communications of Tri-Cities

Kelley’s Tele-Communications started in telecommunications in 1968 and we have adapted to the changing landscape of business and communication with an ever-increasing portfolio of business offerings. Kelley’s expanded from a local business in Pasco to serving Southeastern/Central Washington and Northeastern Oregon to now Nationwide Service. Our offerings have grown to a comprehensive answering contact center that includes: answering services, voice mail, paging, and virtual or offsite receptionist services. We are dedicated to delivering exceptional customer care, and because of that Kelley’s has grown consistently year after year.

We believe exceptional customer service starts with exceptional staff. By creating an upbeat, supportive work environment that people honestly enjoy, we’ve created a great customer service experience internally and externally. Happy, engaged employees convey their “can do” attitude in every task, and with every call. Kelley’s is committed to training our staff on professionalism and accuracy and creating a positive customer experience.

We remain family-owned and our commitment to excellence in the Tri-Cities area – and beyond – is proven with over 50 years of continued service.

Contact Kelley’s today and let us create a custom quote for you!

Appointment Scheduling

Kelley's Appointment Scheduling gives you the time to build your business without being tied to the office. Our appointment scheduler program is created around your specific parameters. You have complete control in updating, moving and managing content with just a few clicks.

Auto Attendant Call Routing

Auto Attendant greets callers with a pre-recorded script of your specifications. Rather than have callers wait on hold to be connected to the receptionist to then be connected to the contact they are requesting, Auto Attendant will route them directly to their requested contact. Auto attendant frees up your staff to handle their designated tasks without interruption.

Transfer Caller: Announced & Unannounced

Automated Voicemail Services are able to transfer out the caller and connect them to your personal number. You have the security of knowing the caller does not have your personal number. Callers can be announced or unannounced. Unannounced callers will connect to your phone immediately. Announced callers will state the caller's name to you prior to connecting. Callers will hear hold music during the transfer. Announced calls may be answered immediately or pushed to voicemail to handle at a later time.