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(509) 545-1411 (800)-533-2741

Kelley's Tele-Communications of Tri-Cities

Answering Service, Dish, DIRECTV, Internet, Voicemail

Answering Service
Voice Mail
About Kelley’s
Sign Up Now!
Call (800)-533-2741

Answering Service
Voice Mail
About Kelley’s
Sign Up Now!
Call (800)-533-2741

Application to Start Service

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Application to Start Service

Fill out this form to let us know how we can answer your calls like you would!

Telephone Answering Service Questionaire

Office Info:

1. Business Name: *

2. Contact Person: *

3. Title: *

4. Business Main Phone Number: *

5. Business Back Number: *

6. Physical Address: *

6. Physical Address:

6. Physical Address:

6. Physical Address:

City

City

State/Province

State/Province

Zip/Postal

Zip/Postal

Enter any additional addresses here:

7. Mailing Address:

7. Mailing Address:

7. Mailing Address:

7. Mailing Address:

City

City

State/Province

State/Province

Zip/Postal

Zip/Postal

8. Email Address for Invoices: *

9. Estimated Start Date *

10. Fax Number:

11. Regular Office Hours: *

12. Website:

How would you like Kelley’s to answer the calls?

Daytime Relays:
1. Non-Urgent Calls:

i. What is considered a Non-Urgent Call? Please List below (Ex. Billing questions) *

ii. How do we relay these messages?

Email to person asked for ?

*

Yes

No

Fax Office? *

Yes

No

Text Message person asked for? *

Yes

No

Other: Please List below:

2. Urgent Calls:

i. What is considered an Urgent Call? Please List below (Ex. Medical Urgency, No Heat for HVAC, New Client for Attorney)

*

ii. How do we relay these messages?

Email to person asked for ?

*

Yes

No

Fax Office? *

Yes

No

Text Message person asked for? *

Yes

No

Other: Please List below:

iii. Are there several steps you would like our agents to follow to dispatch the call? *

Yes. If Yes, our sales staff will review the dispatching script with you.

No.

After Hours & Weekend Relays:

1. Non-Urgent Calls:

i. What is considered a Non-Urgent Call? Please List below (Ex. Billing questions) *

ii. How do we relay these messages?

Email to person asked for ? *

Yes

No

Fax Office? *

Yes

No

Text Message person asked for? *

Yes

No

Other: Please List below:

2. Urgent Calls:

i. What is considered an Urgent Call? Please List below (Ex. Medical Urgency, No Heat for HVAC, New Client for Attorney)

*

ii. How do we relay these messages?

Email to person asked for ? *

Yes

No

Fax Office? *

Yes

No

Text Message person asked for? *

Yes

No

Other: Please List below: *

Are there several steps you would like our agents to follow to dispatch the call? *

Yes - If Yes, our sales staff will review the dispatching script with you.

No

Staff Info:

1. Please fill out the following information or upload it below:

Staff Name | Email Address | Cell # | Cell Provider | Landline/Residence | Title

*

If it is in an excel or word format you can upload it here.

Maximum file size: 314.57MB

2. Can we share with the caller your:

Cell phone number *

Yes

No

Email Address *

Yes

No

Fax Number *

Yes

No

Additional Questions:

1. Would you like our prerecorded auto attendant to screen callers prior to getting a live agent? *

Yes- If Yes, all calls will be recorded.

No

1a. If no, would you like your calls recorded anyway? *

Yes - If Yes, All callers will hear a short greeting letting them know their call is being recorded for quality control.

No

2. Do you want your individual login to our Client Web Portal? *

Yes

No

Do you want us to schedule Appointments? *

Yes - If yes, our sales rep will call to discuss specifics.

No

Our Agents ask for the following information from the caller:

Name, Number, Business Name, and what the call is regarding. Do you have any additional requests? (Ie. Address, Current Client)

Please List: *

What holidays are you traditionally closed on?

New Years Day?

Martin Luther King Day?

President’s Day?

Good Friday?

Memorial Day?

Independence Day?

Labor Day?

Columbus Day?

Veterans Day?

Thanksgiving?

Christmas Eve?

Christmas Day?

New Years Eve?

Medical Industry Additional Questions:

Is your business in the medical industry? *

Yes

No

1. Does your office accept new patients after hours?

Yes

No

2. Do you accept prescription refills after hours?

Yes

No

3. Do you share on-call with another practice?

Yes - If Yes, our sales staff will contact you for more information.

No

4. Do you want access to enter the On-Call via our web Portal? *

Yes - If yes, our sales staff will contact you.

No

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Appointment Scheduling

Kelley's Appointment Scheduling gives you the time to build your business without being tied to the office. Our appointment scheduler program is created around your specific parameters. You have complete control in updating, moving and managing content with just a few clicks.

Auto Attendant Call Routing

Auto Attendant greets callers with a pre-recorded script of your specifications. Rather than have callers wait on hold to be connected to the receptionist to then be connected to the contact they are requesting, Auto Attendant will route them directly to their requested contact. Auto attendant frees up your staff to handle their designated tasks without interruption.

Transfer Caller: Announced & Unannounced

Automated Voicemail Services are able to transfer out the caller and connect them to your personal number. You have the security of knowing the caller does not have your personal number. Callers can be announced or unannounced. Unannounced callers will connect to your phone immediately. Announced callers will state the caller's name to you prior to connecting. Callers will hear hold music during the transfer. Announced calls may be answered immediately or pushed to voicemail to handle at a later time.

Industries Served

Medical

Physicians
Medical Suppliers.

Service

Plumbers
Carpet Cleaners
Water Restoration
HVAC
Small Service Providers

Professional

Legal
Financial Advisors
Real Estate

Support Services

Crisis Response Services
Sexual Assault Services
Domestic Violence Services

Other

Funeral Homes
Veterinarians
Towing and Tire Companies
Electric Contractors
Hair Salon

Don't See your Industry?

Kelley’s Tele-Communications

Offers all services to the following areas:

Richland
Kennewick
Pasco
Benton City
Wenatchee
Walla Walla
Pendleton
Eastern Washington
Central Washington
Eastern Oregon

Answering services and voicemail are available nation-wide.

Recent Posts

Bilingual HVAC Answering Service
Bilingual Answering Service for Towing Companies
Weekend Answering Service
Agents Answer with a Smile!
Holiday Phone Coverage

Contact Kelley’s

Address
8121 W Grandridge Blvd, Suite C
Kennewick, WA 99336

Phone
509-545-1411 Pasco
509-735-0404 Kennewick
800-533-2741 Toll Free

Hours:
Mon-Fri 8am-5pm

Contact Kelley’s

Address
8121 W Grandridge Blvd, Suite C
Kennewick, WA 99336

Phone
509-545-1411 Pasco
509-735-0404 Kennewick
800-533-2741 Toll Free

Hours:
Mon-Fri 8am-5pm

Telecommunication Deals in Tri-Cities:

Live Answering Service
Voice Mail
Satellite Cable TV

Bilingual HVAC Answering Service
November 21, 2018
Bilingual Answering Service for Towing Companies
November 18, 2018
Weekend Answering Service
November 13, 2018
Agents Answer with a Smile!
November 8, 2018

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© Kelleys Tele-Communications Inc. | 800-533-2741

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