Bilingual HVAC Answering Service How can Kelley’s Bilingual HVAC Answering Service help your company? Our goal at Kelley’s is to be an extension of your team. Kelley’s bilingual customer service agents are trained in handling the initial call with a professional friendly manner. Firstly, we acquire relevant and accurate information. Secondly, we dispatch the call…
Bilingual Answering Service for Towing Companies Nothing irritates a customer more than having to wait to talk to someone when in need of service. When a customer is in crisis mode because they are having car trouble they expect to talk to someone right away. Consequently, your customers want to be able to reach you…
Weekend Answering Service Days off and Weekends! When was the last time as a small business owner you had free time? When was the last time you weren’t attached at the hip with your phone? With Kelley’s Weekend Answering Service getting out of town, enjoying dinner out with your family or friends, hitting the slopes…
Agents Answer with a Smile! Agents answer with a smile! For 50 years our management team has ingrained to our staff “Put a smile in your voice”. The tone, inflection, volume and rhythm in your voice sets the stage for the call. Speaking in a friendly, warm, compassionate manner encourages callers to be friendly and…
Holiday Phone Coverage It’s that time a year again; the holidays are right about the corner. They come one right after the other, and without proper planning they can cause problems with your customer service process. What do you have configured for your holiday phone coverage? Thanksgiving: Thursday November 22nd Black Friday: Friday November 23rd…
Happy Anniversary Yvonne! Kelley’s would like to thank and congratulate Yvonne on her 5-year anniversary! Yvonne joined our staff in 2013. She started as a bilingual answering service agent. She then became a Team Lead for the answering service. Yvonne is now Kelley’s Director of Education. She helps train our exceptional agents on new accounts…
Window Cleaning Answering Service Virtual Receptionist Services Do you find yourself missing calls while on a job? Owning a Window Cleaning business keeps you out of the office most of the day, making it hard to always be able to answer the phone. Over half of business transactions take place with a phone call. A…
With Q3 ending we want to recognize some of our outstanding employees! Here at Kelley’s we understand the importance of team employee appreciation! The stronger our team, the stronger our company, the better service we provide our clients! In addition to regular team building events we have 3 outstanding team members that deserve a shout…
Kelley’s would like to congratulate Amanda on being September’s Employee of the Month! Amanda started as an answering service agent. She has worked every shift possible here at Kelley’s! In 2017 she was promoted to Administrative Assistant. And the progress she has made! To say the least she has helped catapult our team to another…
Kelley’s Celebrates 50th Birthday September Milestones Keeping you connected since 1968! Kelley’s is celebrating our 50th anniversary with a yearlong celebration. If you’re curious about our journey check out this wonderful article by the Tri City Business Journal. We wanted to take a few minutes to highlight some other milestones happening in September. Who’s also…