Update: How to make the most of your service? How do you optimize your answering service? Are there new features that would benefit your business? Great questions! The best relationships are because both parties work together. Kelley’s reaches out to each customer on a regular basis. We ask for updated information and try to relay…
Redundancy and your Answering Service. Answering Services, Call Centers & Virtual Receptionist Services are in the business of providing your customer’s service when your regular staff is unavailable. Most services are available 24/7/365. What protocols are in place when an unexpected outage or disaster happens? It is important to know if your service provider has…
Welcome New Employees Eva, Jocelyn & Mariana! In the past three months Kelley’s has welcomed three new bilingual agents to our answering service division. Kelley’s trains its staff on professionalism and courtesy to client’s, callers and fellow staff members. Each of our new employees takes HIPAA training when first hired on, along with a month…
Happy 26th Work Anniversary Pete! Today we celebrate and congratulate Pete on his 26 year work anniversary. He joined Kelley’s staff in 1990. He started out as one of Kelley’s Sales Representative for the Tri-Cities and Yakima area. He transferred from sales to technician and has made the Tri-Cities his home. Pete has held many…
Answering Service for Towing Companies When a customer is in crisis mode because they are having car trouble they expect to talk to someone right away. Your customers want to be able to reach you quickly and not have to wait for a response. Nothing irritates a customer more than having to wait to talk…
What is Virtual Receptionist Services? First of all a Virtual Receptionist is a real person. It is not an automated or fake computer software or system. Virtual Receptionists are live, breathing human beings. They are highly skilled and trained to be you’re off site receptionist. They are simply not at your physical location. Virtual receptionists…
Signs it’s time for an answering service Are you debating on working with an answering service? The thought of adding another business expense to your books might make you unsure, there comes a time when your business needs to expand to be able to grow. Contrary to what you might think, working with an answering…
Happy 16th Anniversary! Kelley’s would like to thank and congratulate Barb on her 16 year work anniversary. Barb started with Kelley’s in 2000 as one of our answering service agents. She has worked every shift and then some creative ones to boot. Barb is a natural leader and soon became our evening & weekend supervisor. …
What is a Call Center? Call Centers deal with large businesses. The typical call center has 200 plus workstations. They are a large business. And they do business with Large Businesses. Call Center accounts are handled very differently than a traditional answering service account. Call center accounts require an information-gathering process which includes: Straight forward…
Happy 14th Anniversary Patty! Kelley’s would like to thank and congratulate Patty on her 14 year work anniversary. Patty wears many hats at our company. She started as an answering service agent. She worked many years and many different shifts. On occasion even now when an agent needs help or an emergency arises she is…