Five phrases your customers should never hear. It is important to create a personal connection with your customers for your business to succeed. The first connection your customer receives on the phone should be positive phrasing with a warm tone. A frustrated customer does not want to hear a negative toned phrase, if they do…
What is an Answering Service? The definition of an answering service is “a business that answers telephone calls and takes messages for the people and businesses that hire it.” Perhaps a more complete definition is a service provider that is employed by another business to processes incoming telephone calls, take a message, and deliver it…
Happy Anniversary Amanda! Kelley’s would like to thank and congratulate Amanda on her 5 year work anniversary. Amanda is a wonderful asset to our team. She primarily works swing shift and on the weekends. She excels at multi tasking by taking calls and inputting in clients on call for the month. She is rarely sick…
Happy Anniversary Marilly! Kelley’s would like to thank and congratulate Marilly on her 3 year work anniversary. Marilly is a wonderful asset to our team. She primarily works independently as our bilingual graveyard agent. She excels at multi tasking. She is always on time, rarely sick and always available to help out taking extra shifts…
Using Answering Service over Voicemail Never miss an important call again! Forbes reported in 2014 that 80% of callers that are sent to a voicemail, hang up and the New York Times reported that 30% of messages never get listened to for at least three days and 20% of people that have voicemail, never even…
How important is your Answering Service Answer Phrase? Answering Service Answer Phrases set the tone of the call for new and current clients. Every incoming call is the chance to present a warm and welcoming impression of your business. Handing off incoming calls to an outsourced answering service can be anxious and intimidating. Trust is…
Answering Service for your plumbing business! Plumbers need to be able to be reached at all hours of the day and night by their customers in case of an emergency. Routing your calls to Kelley’s 24/7/365 answering service for your plumbing business is the perfect way to stay on top of your customers needs. Kelley’s…
Team Employee Appreciation! Here at Kelley’s we understand the importance of team employee appreciation! The stronger our team, the stronger our company, the better service we provide our clients! 1st quarter this year we have 3 exceptional team members that deserve a shout out. Barb: Kelley’s Answering Service Manager Barb has been with Kelley’s for…
San Diego Convention 2016 The San Diego Convention 2016 put on by our user group and our vendor generates so much energy and ideas! New ideas for our Agents, IT Department and Sales! What did we learn that will benefit our clients? Here is a little sneak preview State of the Art and Immediate Reports…
Spring Break Answering Service & Virtual Receptionists Spring break is right around the corner, the kids get a week off from school and you should be able to enjoy that time with your family also. It is never fun watching those around us having fun while we are stuck inside the office. Having an answering…