Telephone Etiquette It seems pretty basic doesn’t it? Your parents taught you how to communicate on the phone right? It really depends on your generation. Today’s young adults spend more time communicating on their smart devices then they possibly do in a verbal conversation. So here are a few tips when they get out into…
Landscaping Answering Service & Virtual Receptionist Services Do you find yourself missing calls while on a job? Owning a landscaping business keeps you out of the office most of the day, making it hard to always be able to answer the phone. Over half of business transactions take place with a phone call. A missed…
Custom Music on Hold Wouldn’t it be wonderful for your clients to hear your customized messages or advertising on hold? Kelley’s is now offering custom hold messages for when your calls are transferred to our office. Change the message monthly, quarterly, annually or for special events! Let your clients hear YOUR message! Need assistance creating…
Welcome New Employees Adriana, Brianna & Margarita! In the past three months Kelley’s has welcomed three new bilingual agents to our answering service division. Kelley’s trains its staff on professionalism and courtesy to client’s, callers and fellow staff members. Each of our new employees takes HIPAA training when first hired on, along with a month…
Home Health Care and Hospice Answering Service Home Health Care and Hospice services have three major required communication elements: sensitivity, accuracy and promptness. You and your company are expected to portray all of these characteristics all the time, especially nights and weekends. An Answering Service can help by answering calls that are being missed or…
Small Business’ still need a Telephone Answering Service! Small Business owners traditionally do not have a large budget. Owners handle multiple situations at the same time; Incoming calls, scheduling, meetings, billing. In today’s society customers are looking for quick responses to their calls, emails, & texts. In order to close the new sale and maintain…
Emotional Intelligence at the Workplace. Leadership skills are crucial in every organization. And great leaders work on these skills all of the time. An article about Emotional Intelligence in the Call Center by Jim Iyoob referenced Daniel Goleman’s book Emotional Intelligence and reminded our organization of the importance of this issue with our staff, our…
Sharing Information with your Answering Service Are you getting the best out of your answering service? Are they able to provide callers with essential information about your business? Each business is customized for their specific needs and requests. However, every business has some of the same structure. This essential information can be quickly and effectively…
Happy Anniversary Yuritzi! Kelley’s would like to thank and congratulate Yuritzi on her 6 year work anniversary. Yuritzi is one of Kelley’s bilingual agents on the answering service division. She also assists in our front office when needed. Yuritzi is always polite and courteous to the callers, clients and her fellow employees. She is always…
Weekend Answering Service Days off and Weekends! When was the last time as a small business owner you had free time? When was the last time you weren’t attached at the hip with your phone? With Kelley’s Weekend Answering Service getting out of town, enjoying dinner out with your family or friends, hitting the slopes…