Holiday Telephone Coverage It’s that time a year again; the holidays are right about the corner. They come one right after the other, and without proper planning they can cause problems with your customer service process. This year almost all of them are going to fall on a weekend. Veterans Day: Friday November 11 Thanksgiving:…
Happy Anniversary Yvonne! Kelley’s would like to thank and congratulate Yvonne on her 3 year work anniversary. Yvonne is such an asset to our team. She recently accepted one of our team lead agent positions in our Kelley’s Answering Service division. She is always polite and courteous to the callers, clients and her fellow employees.…
Team Employee Appreciation! Here at Kelley’s we understand the importance of team employee appreciation! The stronger our team, the stronger our company, the better service we provide our clients! In addition to regular team building events we have 3 exceptional team members that deserve a shout out. Patty: Sales & Administrative Assistant Patty has been…
How much does the human touch really matter? Everywhere you look there is a computer, they help us with our work and even greet us on the phone. This makes some wonder if the human touch matters anymore. Computers are taking over some of our everyday jobs and tasks. Computers are more efficient, they can…
Update: How to make the most of your service? How do you optimize your answering service? Are there new features that would benefit your business? Great questions! The best relationships are because both parties work together. Kelley’s reaches out to each customer on a regular basis. We ask for updated information and try to relay…
Redundancy and your Answering Service. Answering Services, Call Centers & Virtual Receptionist Services are in the business of providing your customer’s service when your regular staff is unavailable. Most services are available 24/7/365. What protocols are in place when an unexpected outage or disaster happens? It is important to know if your service provider has…
Welcome New Employees Eva, Jocelyn & Mariana! In the past three months Kelley’s has welcomed three new bilingual agents to our answering service division. Kelley’s trains its staff on professionalism and courtesy to client’s, callers and fellow staff members. Each of our new employees takes HIPAA training when first hired on, along with a month…
Happy 26th Work Anniversary Pete! Today we celebrate and congratulate Pete on his 26 year work anniversary. He joined Kelley’s staff in 1990. He started out as one of Kelley’s Sales Representative for the Tri-Cities and Yakima area. He transferred from sales to technician and has made the Tri-Cities his home. Pete has held many…
Answering Service for Towing Companies When a customer is in crisis mode because they are having car trouble they expect to talk to someone right away. Your customers want to be able to reach you quickly and not have to wait for a response. Nothing irritates a customer more than having to wait to talk…
What is Virtual Receptionist Services? First of all a Virtual Receptionist is a real person. It is not an automated or fake computer software or system. Virtual Receptionists are live, breathing human beings. They are highly skilled and trained to be you’re off site receptionist. They are simply not at your physical location. Virtual receptionists…