Answering Service for your plumbing business! Plumbers need to be able to be reached at all hours of the day and night by their customers in case of an emergency. Routing your calls to Kelley’s 24/7/365 answering service for your plumbing business is the perfect way to stay on top of your customers needs. Kelley’s…
Team Employee Appreciation! Here at Kelley’s we understand the importance of team employee appreciation! The stronger our team, the stronger our company, the better service we provide our clients! 1st quarter this year we have 3 exceptional team members that deserve a shout out. Barb: Kelley’s Answering Service Manager Barb has been with Kelley’s for…
San Diego Convention 2016 The San Diego Convention 2016 put on by our user group and our vendor generates so much energy and ideas! New ideas for our Agents, IT Department and Sales! What did we learn that will benefit our clients? Here is a little sneak preview State of the Art and Immediate Reports…
Spring Break Answering Service & Virtual Receptionists Spring break is right around the corner, the kids get a week off from school and you should be able to enjoy that time with your family also. It is never fun watching those around us having fun while we are stuck inside the office. Having an answering…
Telephone Etiquette It seems pretty basic doesn’t it? Your parents taught you how to communicate on the phone right? It really depends on your generation. Today’s young adults spend more time communicating on their smart devices then they possibly do in a verbal conversation. So here are a few tips when they get out into…
Landscaping Answering Service & Virtual Receptionist Services Do you find yourself missing calls while on a job? Owning a landscaping business keeps you out of the office most of the day, making it hard to always be able to answer the phone. Over half of business transactions take place with a phone call. A missed…
Custom Music on Hold Wouldn’t it be wonderful for your clients to hear your customized messages or advertising on hold? Kelley’s is now offering custom hold messages for when your calls are transferred to our office. Change the message monthly, quarterly, annually or for special events! Let your clients hear YOUR message! Need assistance creating…
Welcome New Employees Adriana, Brianna & Margarita! In the past three months Kelley’s has welcomed three new bilingual agents to our answering service division. Kelley’s trains its staff on professionalism and courtesy to client’s, callers and fellow staff members. Each of our new employees takes HIPAA training when first hired on, along with a month…
Home Health Care and Hospice Answering Service Home Health Care and Hospice services have three major required communication elements: sensitivity, accuracy and promptness. You and your company are expected to portray all of these characteristics all the time, especially nights and weekends. An Answering Service can help by answering calls that are being missed or…
Small Business’ still need a Telephone Answering Service! Small Business owners traditionally do not have a large budget. Owners handle multiple situations at the same time; Incoming calls, scheduling, meetings, billing. In today’s society customers are looking for quick responses to their calls, emails, & texts. In order to close the new sale and maintain…