Signs it’s time for an answering service Are you debating on working with an answering service? The thought of adding another business expense to your books might make you unsure, there comes a time when your business needs to expand to be able to grow. Contrary to what you might think, working with an answering…
Happy 16th Anniversary! Kelley’s would like to thank and congratulate Barb on her 16 year work anniversary. Barb started with Kelley’s in 2000 as one of our answering service agents. She has worked every shift and then some creative ones to boot. Barb is a natural leader and soon became our evening & weekend supervisor. …
What is a Call Center? Call Centers deal with large businesses. The typical call center has 200 plus workstations. They are a large business. And they do business with Large Businesses. Call Center accounts are handled very differently than a traditional answering service account. Call center accounts require an information-gathering process which includes: Straight forward…
Happy 14th Anniversary Patty! Kelley’s would like to thank and congratulate Patty on her 14 year work anniversary. Patty wears many hats at our company. She started as an answering service agent. She worked many years and many different shifts. On occasion even now when an agent needs help or an emergency arises she is…
Five phrases your customers should never hear. It is important to create a personal connection with your customers for your business to succeed. The first connection your customer receives on the phone should be positive phrasing with a warm tone. A frustrated customer does not want to hear a negative toned phrase, if they do…
What is an Answering Service? The definition of an answering service is “a business that answers telephone calls and takes messages for the people and businesses that hire it.” Perhaps a more complete definition is a service provider that is employed by another business to processes incoming telephone calls, take a message, and deliver it…
Happy Anniversary Amanda! Kelley’s would like to thank and congratulate Amanda on her 5 year work anniversary. Amanda is a wonderful asset to our team. She primarily works swing shift and on the weekends. She excels at multi tasking by taking calls and inputting in clients on call for the month. She is rarely sick…
Happy Anniversary Marilly! Kelley’s would like to thank and congratulate Marilly on her 3 year work anniversary. Marilly is a wonderful asset to our team. She primarily works independently as our bilingual graveyard agent. She excels at multi tasking. She is always on time, rarely sick and always available to help out taking extra shifts…
Using Answering Service over Voicemail Never miss an important call again! Forbes reported in 2014 that 80% of callers that are sent to a voicemail, hang up and the New York Times reported that 30% of messages never get listened to for at least three days and 20% of people that have voicemail, never even…
How important is your Answering Service Answer Phrase? Answering Service Answer Phrases set the tone of the call for new and current clients. Every incoming call is the chance to present a warm and welcoming impression of your business. Handing off incoming calls to an outsourced answering service can be anxious and intimidating. Trust is…